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I. Why Do Cost-of-care Conversations Matter?

How to Share Important the Importance of Cost-of-care Conversations within Your Organization

Primary sources: Consumers Union, Center for Health Progress

“They’ll ask me the side effects of the medicine. And I’ll say, hey the side effect of this medicine is going to be cost. I’ll even list it as a side effect…. Oh, I could go on and on. It’s a big issue.” Physician, Consumer Report study

“It’s very important that the patients be straight up about costs. It’s important that the doctor be willing to engage in something that traditionally has not been considered in the realm of the doctor.” Consumer Reports study

Key Takeaways 

  • The financial impact of health care is an important factor in making shared decisions about treatment options
  • Physicians and their health care teams should include these conversations as a standard part of their treatment discussions
  • These discussions should address both costs-of-care directly related to treatment as well as the impact of treatment costs on patient’s lives
  • These discussions often do not take more than a few minutes and can be incorporated into the clinical workflow
  • Cost-of-care discussions help build trust between physicians and patients, and ultimately improve treatment outcomes.