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Trust Project

Placing mutual trust at the heart of person-centered care.

Patients need to trust their providers, but it’s a two way street. Providers need to trust their patients as well. Mutual trust is essential to good communications, shared decision making and a true person-centered agenda. NPAF is initiating the Trust Project to explore ways in which patients, caregivers and providers can build and sustain this trust at every stage of their care.

We envision this becoming a resource full of articles, videos, event recaps, and initiatives that focus on finding ways we can infuse more bi-directional trust into the health system between providers and patients. We began with our Fall 2019 Policy Consortium, which you can find a recap for below. We will continue to bring new voices and resources to this important issue.

Fall 2019 Policy Consortium: Trust Your Patient. Trust Your Provider. Building Trust to Reduce Health Disparities

Gwen Darien, Executive Vice President, Patient Advocacy and Engagement

For Full Agenda Click Here

View The Welcome & Introduction Below

Patients, caregivers and their health care providers consistently identify trust as a crucial component of good communications and shared decision making. At our Fall 2019 Policy Consortium, we focused on the key issues that influence trust. Speakers brought a deep, candid and sometimes provocative perspective about the impact of bias in the clinical encounters and ways we can collaboratively work to infuse trustworthiness into the health system. Over 80 people attended the event held November 13 at the Newseum.

The Patient Experience: Evaluating Underserved Populations’ Experience with Trust and Identity in the Health System

"When it comes to health, we trust people more than we trust systems."

Kathleen Gallagher, MPH
Senior Director of Health Services Research
Patient Advocate Foundation


Watch an Excerpt: The Patient Experience: Evaluating Underserved Populations’ Experience with Trust and Identity in the Health System

View The Full Session Below

Setting the Stage: How Patients’ Identities Impacts Trust

"Trust is key. The most common response when we interviewed community people was I want a doctor who is thorough and concerned. People can discern when their provider truly cares about them and that makes all the difference in the world."

Alma McCormick, MA
Member & Patient Advocate
Crow Nation
Executive Director
Messengers for Health

Speakers:

  • Alma McCormick, MA, Member & Patient Advocate, Crow Nation; Executive Director, Messengers for Health
  • Kellan Baker, MA, MPH Centennial scholar, Johns Hopkins Bloomberg School of Health
  • Olga Lucia Torres, JD, MS, Patient Advocate; Professor, City University of New York School of Medicine
  • Amy Williams, MD, Chair, Department of Internal Medicine, Mayo Clinic; Professor, Division of Hypertension and Nephrology, Mayo Clinic

 

Watch an Excerpt: Setting the Stage: How Patients’ Identities Impacts Trust

View The Full Session Below

"Doctors show up as professionals. I needed to show up as a professional patient to build trust. I created a medical resume that I bring to my appointments."

Olga Lucia Torres
Patient Advocate
Professor
City University of New York School of Medicine

Watch the One on One Interviews Below

Building Interpersonal Connections to Promote Trust Between Patients & The Health System

“How can we use the electronic health record to engage our patients and enhance the experience of care?"

Lolita Maria Alkureishi, MD
Associate Professor
Section of Academic Pediatrics, University of Chicago

Speakers:

  • Rebekah Angove, PhD, Vice President, Patient Experience and Program Evaluation, Patient Advocate Foundation 
  • Lolita Maria Alkureishi, MD, Associate Professor, Section of Academic Pediatrics, University of Chicago
  • Jermane Bond, PhD, Senior Director, Quality Measurement, National Quality Forum

Watch an Excerpt: Building Interpersonal Connections to Promote Trust Between Patients & The Health System

 

 

View The Full Session Below

How Employers Can Address Health Disparities and Improve Access to Care

“Health insurance benefits might be equitable but use of these benefits varies and might not be equitable."

Preeti N. Malani, MD, MSJ
Chief Health Officer & Professor of Medicine
Division of Infectious Diseases, University of Michigan

Keynote Lunch Speaker:

  • Preeti N. Malani, MD, MSJ, Chief Health Officer & Professor of Medicine, Division of Infectious Diseases, University of Michigan

Watch an Excerpt: How Employers Can Address Health Disparities and Improve Access to Care

View the Full Session Below

The Change Agents Among Us

“I don’t want you to think that you can sum me up in a 5 minute interaction. There has to be more co-creation in medicine."

Karen Y. Moore
Patient Advocate & Founder
James D. Moore Memorial Foundation for Sepsis Awareness

Speakers:

  • Michelle Johnston-Fleece, MPH, Senior Program Officer, Patient-Centered Outcomes Research Institute
  • Mercy Adetoye, MD, Third-Year Resident, Department of Family Medicine, University of Michigan
  • Kayla Cooper, Intramural Research Trainee Fellow, National Genome Research Institute, National Institutes of Health
  • Karen Y. Moore, Patient Advocate & Founder, James D. Moore Memorial Foundation for Sepsis Awareness

Watch an Excerpt: The Change Agents Among Us

 

 

“Our patient population has changed and become diverse but our leaders haven’t. Seeing that change would be powerful.”

Mercy Adetoye, MD
Third-Year Resident
Department of Family Medicine, University of Michigan

View The Full Session Below

View the Closing Remarks Below

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