Centering the Experiences of Patients

The experiences of patients should be the center of research, policy development and health care. Susan Perez has devoted a large portion of her career to ensuring that her work not only honors patients but also incorporates their input at a high level. In order to develop solutions that address both financial and social needs, it’s important to bring in different stakeholders. Listen as Susan Perez discusses the importance of cost of care conversations, but also the next step: being able to provide solutions when a patient discloses a challenge.